FAQ

Frequently Asked Questions

What is the capsule system? What makes it superior? +

Being scientifically proven to make the perfect espresso, coffee capsules have revolutionized the way the world drinks coffee. The moment ground coffee comes in contact with air, it starts to lose its flavor, aromas and its oils tend to get diluted. To ensure capturing of the coffee in its true form, along with its thousand aromas and oils, the grounds are hermetically sealed in capsules under vacuum conditions. The ideal espresso does have a recipe defined and this is it!
Each Nettare capsule is specifically designed for our machines to ensure that the optimum flow of pressurized water through the capsule brings out each of the 1000 aromas of the coffee. Each Nettare capsules comes fitted with a custom made patented filter with triple layer filtration which ensures optimum extraction ensuring the same delight cup after cup.

Is this capsule safe? +

Yes. Nettare capsules Are 100% Safe for health. The grade of the materials used and the quality of the filters are completely compliant with health standards globally

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What happens to the capsule after extraction of coffee? +

After the coffee is extracted, the capsule is pushed down into the collection chamber, which can be emptied out when needed. This used capsule will be pierced from both ends. This is completely normal.

The collection chamber has a maximum capacity of 7 capsules. After this, the chamber will need to be emptied, else the locking mechanism will get stuck.

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Can I reuse a capsule? Is It healthy? +

We recommend against doing the same, as the quality of coffee will be very inferior on reuse and it might not be as healthy.

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What makes Nettare’s coffee superior? +

Nettare’s coffee is roasted, blended, ground, measured and tamped, in Italy with extreme precision. There is very little left for error, so your espresso is great every time.

Nettare is always busy looking for rare and high-quality coffees from around the world. We only purchase the finest estate coffees from around the world. This assures you a unique blend that meets the strictest coffee standards

Once the beans arrive in Italy our Master Blenders, with years of experience behind them, transform the green beans to their ultimate glory. We believe that the blending, roasting and grinding of coffee is the perfect balance between science and art. Our blenders are obsessed with creating the perfect roast profile. The perfect fusion of all these processes ensures the coffee is incredibly consistent with each tasting note retaining its uniqueness and authenticity, cup after cup.

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Where is Nettare's Coffee beans sourced from? +

We source our Arabica coffee from the following places:
1. Brazil –A fine cup of Brazilian is clear, sweet, medium-bodied, and low-acid.
2. Colombia- Colombian Supremo, the highest grade, has a delicate, aromatic sweetness while Excelso Grade is softer and slightly more acidic.
3. Guatemala- This medium-to-full bodied coffee has a depth and complexity of taste that is almost spicy or chocolaty.
4. Costa Rica- Costa Rica produces only wet-processed Arabica. With its medium body and sharp acidity, it’s often described as having perfect balance.
5. Puerto Rico- Coffees from here are noted for their beans’ balanced body and acidity, as well as a fruity aroma.
6. Ethiopia- In the cup, an Ethiopian coffee tends to offer a remarkable and bold statement: full flavored, a bit down-to-earth and full bodied.

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I have never used an espresso machine - is the Prima machine easy to use? +

Yes. It is just as easy as using the elevator. You just press the button. The machine does the rest of the work. Place your Nettare Capsule in the machine and press the button for an espresso or a different button for a Lungo.

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How is the Prima superior? +

Our selection of machines is specifically designed to make it easy for you. The Nettare system works together with specially designed coffee capsules to make that perfect cup of coffee. Our Prima has a patented 19Bar pressure pump and a highly efficient thermostat. Through advanced technology, this effortless system uses a patented brewing mechanism that is designed solely for the machine and the coffee capsules. We assure you that you won’t find another system that gives you crema as rich as this.

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Can I just get drip coffee from your machine? +

No you cannot get drip coffee. But you can make yourself a very long espresso commonly known as an Americano (equivalent to a large cup). Even with this much coffee, we guarantee a rich crema and a premium coffee taste. So why would you want drip coffee?

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Can I use this machine to sell coffee to my customers? Can I use this machine to sell coffee in my food service? +

Yes. You may use our products to offer value addition to your customers.

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Both lights are blinking on my Prima. What does this indicate? +

Do not worry. This only indicates that your prima is getting ready to serve you coffee. This should take about 30 seconds after which it can serve you coffee continuously.

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My Nettare capsule got pierced and now has hole. What do I do? +

This is normal. After extraction of your espresso shot, the pierced capsule falls down into the collection chamber.

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How is it different from regular espresso machines? +

The use of coffee capsules and extracting machines not only help speed up the process and make it method the most efficient, but also has many other benefits associated with it. This system is such that it's elegance lies in its simplicity.

It is scientifically proven to be the best way to conjure the ideal espresso. The whole system behind this is to have hot water(heated to an exact temperature depending on the coarseness of the coffee ground) rushed through very tightly packed coffee ground under extremely high pressure conditions. This high pressured water is forced to percolate through the tightly packed coffee and extract the essential oils out of it. This creates the bronze colored rich froth called a crema that crowns the espresso and gives it its distinct aromas and body.

This is what makes the capsule system so efficient. It enables water to be heated using a very powerful German built thermostat to the optimum temperatures. Then be rushed through the coffee under very high pressures which are induced by the 19 bar Italian designed pressure pump, having the ideal pressure for a smooth rich cr and unparalleled consistency. To be rushed through coffee of varied coarseness hermetically sealed with no spaces left in a capsule under vacuum conditions. And finally to undergo a triple filtration process and be served.

The combination of the extraction with the Nettare capsule ensures that the coffee is perfectly balanced with all the individual flavors intact. All in the matter of a few seconds.

How much water can can the machine store and where? How much water is consumed in each cup of coffee? +

Water goes in the jug behind the machine. The Jug has a minimum capacity of 75 ml and a maximum of 1 litre. A short pour/espresso uses 30ml and a Long pour/Lungo uses 60 ml.

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What does the left button do? What does the right one do? +

The left button gives you a shot of espresso measuring around 30 ML. This is a highly concentrated and strong shot. The right button gives you a 60 ml shot of Lungo (long espresso).

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How are capsules inserted and How are they disposed? +

Open the lid and put in a single capsule in the cavity and close the lid. Press the desired button to make your coffee. Open the lid once again to push the used capsule down into the capsule chamber. The chamber can be emptied out as and when convenient. The maximum capacity of the chamber is 7 used capsules.

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How do I maintain my Prima? How do I clean it? +

After every 5-7 cups made or at the end of the day, run water through the system, without inserting the capsule ( by pressing the right, lungo button). This cleans the internal system. Externally, you may wipe it with dry tissues.

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How to have milk “steamed and foamed” for a cappuccino? +

Fix the aria with the whisk (spring blade) included in the package. Pour milk between the minimum and maximum levels marked with the spring icon. Close the lid, and press the power button once. The button should turn red. Wait for about 45 seconds till it completes and automatically turns off. Then pour it on your espresso shot.

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How to have milk “foamed, but not steamed” for an iced cappuccino? +

Fix the aria with the spring blade included in the package. Pour milk between the minimum and maximum levels marked with the spring icon. Close the lid, and press the power button, and keep pressed for about 5 seconds. The button should turn blue. Wait for about 45 seconds till it completes and automatically turns off. Then pour it on your espresso shot.

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